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Privacy policy

Xorux s.r.o. privacy policy

Effective date: 25.09.25

Xorux s.r.o. (“Xorux”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our websites or products.

This policy applies to the websites:

and to our products and related support services:

  • XorMon

  • XorMon Original

  • LPAR2RRD

  • STOR2RRD

By using our websites or products, you agree to the terms of this Privacy Policy.

1. Information we collect

When you use our websites or products, we may collect the following types of personal information:

  • Contact information: name, email address, company name, and phone number (when you complete a contact form, request a quote, or request support).

  • Support interactions: information you provide when contacting us for technical support or product information.

  • Usage information: technical data such as IP address, browser type, operating system, and the pages visited. This is collected automatically by your browser and server logs.

  • Chat interactions: if you use the Intercom chat widget, we may collect information you provide during the conversation (name, email, message content).

2. How we use your information

We use your personal information only for the following purposes:

  • To respond to your inquiries, support requests, or quotes.

  • To provide updates about our products, such as new releases or important notices.

  • To improve the functionality and security of our websites and products.

  • To provide live chat and customer support via Intercom.

We do not sell or rent your personal data to third parties.

3. Cookies and tracking

Our websites use a limited number of cookies:

  • Strictly necessary cookies: required for the proper functioning of the website and support tools.

  • Intercom cookies: used to enable our live chat support service. These cookies may store session identifiers, user preferences, and chat history.

We do not use analytics or marketing cookies.

4. Legal basis for processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contractual necessity: when responding to a request, quote, or support inquiry.

  • Legitimate interest: to maintain the security of our websites, to improve our services, and to provide customer support.

  • Consent: when you voluntarily provide personal information via contact forms or the Intercom chat.

5. Data retention

We retain personal information only as long as necessary for the purposes set out in this Privacy Policy:

  • Contact and support requests: up to 12 months after resolution.

  • Intercom chat history: up to 12 months.

  • Technical logs: typically no longer than 12 months.

6. Data sharing

We do not share your personal data with third parties, except:

  • Service providers (e.g., Intercom for chat support, hosting and email providers) strictly for the purposes described above.

  • Legal authorities if required by law.

All third-party providers are bound by data protection obligations consistent with GDPR.

7. International transfers

Some of our service providers (such as Intercom) may process data outside the European Union. In such cases, we rely on EU Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure your data is adequately protected.

8. Your rights

As a data subject under the GDPR, you have the following rights:

  • Right of access to your data.

  • Right to rectification or erasure.

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time.

To exercise these rights, please contact us at info@xorux.com

9. Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective date”.

11. Contact

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

Xorux s.r.o.
Email: info@xorux.com
Adress:
Janovická 271
251 01 Babice, Czech Republic